The problem with “Empire Today” is They're contracting compact corporations with no expertise to save money, and we The purchasers are paying out a lot of money for mediocre get the job done and repair.
On November 6th, I acquired an automated message indicating the installers had been on their own way. Your group was a no exhibit on November 6th. On November seventh , we rescheduled for November 8th since I had been told Trevor required to supervise the substitute, which is The main reason why they didn’t present on Monday or Tuesday. November 8th, the initial installer showed up with 7 containers of flooring. He requested us what room was currently being changed.
I used the day becoming put on maintain immediately after trying to get a correction of a inadequately put in carpet. Built the appointment Practically two months just before, for it being assessed and fixed and nobody confirmed up – Regardless that se got a get in touch with declaring they'd arrive inside of a two hour window….each morning.
This isn't the expertise that we want for our customers, and we apologize for this issue. We’ll be in touch along with you shortly to create factors correct.
We need to know a lot more, and want to stick to up along with you to discuss your practical experience. Please e-mail us at customersupport@ empire-today.com using your Get hold of data.
I so upset and let down with function that Empire Today did putting in my hardwood flooring (Incomplete Task) l need to be compensated this continues to be this sort of an inconvenience to me and my family and my time. Had l recognized this function wasn’t gonna be completed in two days l hardly ever would’ve agreed to work with Empire Today and pay out the amount l paid l would’ve utilized Lowes and or Residence Depot. I are going to be Placing a criticism on Yelp since l connect with customer care created grievance on nine/one/2018 soon after employee known as me was informed l would get phone from a supervisor with in 24 hrs no reply up to now
I program on producing a letter on your CEO, Keith Weinberger. I've dealt with buyer problems for considered one of the most important banks in New Jersey.
We apologize in your experience, and therefore are unhappy to be aware of that the fears have not been tackled. We’ll be in touch with you Soon to more explore your fears.
12/eight/seventeen the customer service rep stated he contacted the Philly Business and spoke which has a rep there and that i'm about the checklist for the get in touch with today and they're going to get in touch with me afterwards today. All I would like is my a refund at this time I informed him And just how appear no-one from empire has achieved out to Get in touch with me. I have already been contacting Considering that the day after the set up and when I don’t simply call empire customer support they don’t know I exist. I explained to him that if I don’t hear from Empire today by 3pm I will be calling back again. And on Monday I am planning to little’s statements court docket to file to obtain my cash credited back.
June fourteen, 2018 at five:01 pm My knowledge with Empire has actually been excellent and bad. The carpet installers ended up great and arrived out in a brief length of time. Nonetheless, the blinds have taken 3 weeks since the closing measurement and I haven’t read from any person on when they'd be set up. I've known as the customer support several periods and they couldn’t reveal why I’m going through these problems.
I finally was capable to talk to a customer support rep who nonetheless here insists that he can't mobile phone me so we resorted to email. Nicely, seemingly, he isn’t having A great deal luck with that both! A sales person was out on January seventeenth (I feel) and he or she was amazed to begin to see the carpet and study that we ended up explained to we could select One more alternative to berber considering that twice we have destruction. She agreed which the carpet was not damaged, it absolutely was inadequately installed. Only the seams were failing in various places. The next day, that customer support rep found out the way to electronic mail me yet again and asked when they may put in our new carpet. I stated that we have been also now taking into consideration altering to some laminate right after speaking With all the revenue rep. We ended up informed (in writing, by electronic mail of c.s. rep) that that would be okay and it would be tremendously discounted. Yet another gross sales individual was out on January 31st – we chose a carpet and two diverse laminate options that we remain waiting around on pricing for. Meanwhile, We have now taken evening/lunch/weekend time on five distinctive occasions to meet with reps, Now we have taken off of work 2 times for installation. Now we have invested several hours of mobile phone and email time. I am Definitely completed and now want a whole refund from Empire of our 2016 purchase price and We are going to go elsewhere.
As of 11:30am aug 21, 2017. I sit right here ready as I was promised a connect with in 30min. No one has referred to as. Not one person has showed up for my set up. I’m now calling in and finding resolution. I was promised an set up
I want a person to contact me, that isn’t only a customer service representative that will convey to me they're going to go away a voice mail click here or produce a work buy that under no circumstances comes about.
I termed when I discovered one, & was advised they would send me a Look at to go over the price….now I’ve been obtaining the operate all over for months to have the Look at, I also have to have a Vainness as the old just one was thrown out. My bathroom has become sitting during the hall due to the fact August so we haven’t experienced usage of our rest room considering that then. I fully believe that we must be compensated for our time, aggravation, living in this home with mold for months, & calling about the cellular phone the entire time. If I don’t get a little something accomplished Before long, I’ll be getting in contact with my attorney & Get hold of six. They will be obtaining something performed listed here.